LinkPoint360 offers more than just software solutions. We pride ourselves on supporting our clients throughout their journey with us. From the initial discovery where we strive to learn exactly which solutions meet your needs, we work with you to deploy software to the right teams and provide live support and online content to educate and empower end users. And we achieve all of this within the context of Customer Success.

 

Customer Success @ LinkPoint360

LinkPoint360 Customer Success is founded on the belief that customers can maximize the value of their software subscription through various channels of engagement.

 

From the Start

Customer Success begins at the point of purchase, where new clients are transitioned from their Account Executive to a dedicated Customer Success Manager (CSM) who remains with the account moving forward. From the start, new customers receive introductory materials designed to launch LinkPoint Connect and to preview the services and steps that will come next as part of the implementation process.

 

Gaining Momentum

Starting with the onboarding process, the CSM works hand in hand with the customer as a liason with the LinkPoint360 Professional Services Team to facilitate timely and efficient implementation of LinkPoint Connect.

 

Full Steam Ahead

Once the software is deployed, the CSM conducts ongoing strategic check-ins with the client’s key stakeholders to ensure successful end user adoption throughout the organization.

 

Not the Status Quo

Customer Success is more than just implementation support and extends beyond a help service. Our CSMs are available to assist with any account questions, best practice consultation, and general customer care resources. Getting too technical? We’ll call in our internal experts.

 

Key Resources

Check out all of our available resources to help you jumpstart your customer success journey with LinkPoint360.

 

Contact a CSM

Have questions for our Customer Success Team? Feel free to reach out to us.

 

Training Materials

Be sure to visit our searchable Knowledge Base which includes step-by-step instructions, FAQs, and tips and tricks. We also have an extensive video library on our YouTube channel.

 

LinkPointers Webinars

Clients old and new are all welcome to join one of our LinkPointers Webinars. Topics include comprehensive overviews of LinkPoint Connect features as well as new release previews.

 

Support

Our friends on the LinkPoint360 Support Team are available to assist with any technical questions you may have. They’re available during standard business hours via email, live chat, or phone. Learn more about our Support Team.