Archive for the ‘Efficiency’ Category

(The Customer) Journey

December 3, 2018

Journey. Experience. Lifecycle. You can use any number of terms to talk about how to manage, interact with, or map out a plan for working with customers. But to me, it’s more than just a phrase. I spend the majority of each day balancing the management of both Marketing and Customer Success for LinkPoint360. And… read more »

How to Task Your Way To 2019

November 27, 2018

An organization’s ability to succeed as a whole depends on every department working cohesively to get specific tasks and duties done on a daily basis. Without that, companies will fail to achieve optimal support, training, success, and overall workload will increase exponentially. As we quickly approach the end of 2018, it is easy to get… read more »

The Impact of Support on Success

September 5, 2018

Having a robust support system can be the key to the success of a software purchase for an organization. Clients can find themselves frustrated or unable to utilize software as intended without a clear understanding of available resources or a network to rely on for help when trying to exact value from a system. LinkPoint360… read more »

Adding Value to the Personal Brand

July 3, 2018

We talk so often about how to stay motivated, how to get the sales numbers up, and how to sell “more.” But what happens when you are that guy or gal whose numbers are good and now you are on autopilot? What happens when you get so good at what you do, you worry that… read more »

Neutrality and Invisibility

June 6, 2018

I’m shocked and amazed by the countless number of people who get “caught” posting an opinion or thought on Social Media that turns out to be controversial at best and offensive at worst. I’m not amazed that they wrote what they thought/felt…heck, we all have strong opinions on things that are important to us. But… read more »

A Matter of Trust

May 17, 2018

It doesn’t seem that long ago that I “bit the bullet” and agreed to adding an extension onto my home. A new room, a remodeled kitchen, and more. Financially, it was a frightening step, but the wife and I crunched the numbers several times in several ways and agreed that we could pull it off…. read more »

Events from the Attendee Perspective

April 17, 2018

Each year, companies plan to attend conferences in an attempt to drive business, market their features/products, and network with customers and prospects alike. And each year, attendees show up to conferences filled with excitement for what each conference brings whether they are looking for new solutions, to learn new skills, or to make new contacts…. read more »

Old Faithful

April 4, 2018

I recently spoke with a colleague who is also in sales, and he was telling me how business got “soft” last quarter and he had to ramp up his prospecting game. We both already know and agree on why you should actively prospect, and we pretty agree on who to contact. So the conversation moved… read more »

What Else You Got?

March 7, 2018

Sell the product, sell the service Sell the product, sell the service. Sometimes we get so caught up on the sale, the home run, and the new client that we forget how much more we have to offer the world. We equate “net new dollars” with “an all new client” and we forget that we… read more »

Absolute Bottom

February 7, 2018

Even the most motivated, most successful, most ambitious folks have bad days. Some have really bad days. Its not uncommon for we mere mortals to be scared, angry, depressed or concerned. And it’s not uncommon to “hit bottom.” You know that feeling, that’s when things seem hopeless. When nothing seems to make you feel better…. read more »

Next Page »