LinkPoint Connect is designed to provide a variety of out-of-the-box integrations for Salesforce, making it simple and seamless for users to install and use the tool to its full potential in just minutes. For customers working in more complex environments or with particular integration needs, LinkPoint360 offers additional professional services to customize LinkPoint Connect.
Solutions: Built on Salesforce
LinkPoint Connect Solutions provide custom integration that support work between email applications and data related to industry-specific CRM systems built on the Salesforce platform.
Companies operating in industries such as human resources, financial, real estate, and legal often have specialized workflows, custom fields, and unique data needs within their CRM. LinkPoint Connect brings enhanced productivity to clients in niche markets with support solutions for custom objects and fields. Many of our Solution offerings come preconfigured to integrate with objects that come standard in these custom environments. LinkPoint360 also offers professional services to further customize Solutions to include additional fields, lock down or hide specific settings, and ensure that LinkPoint Connect fits in with the customer’s workflow.
LinkPoint360 offers implementation services intended to give first-time customers the level of assistance that best supports their implementation needs for the LinkPoint Connect software. This often includes companies looking to customize the available fields and features in the software, integrate with custom objects, operate in Citrix or Terminal Services environments, or implement in an IBM Notes organization.
LinkPoint360 develops all software solutions with an eye to flexibility for the end user. Customers with unique workflows and business needs work with our Professional Services team to identify the most efficient ways to configure the software for their organization. Our customization includes, but is not limited to:
- Enabling or disabling features
- Locking down fields to prevent editing
- Pre-configuring settings across an organization
- Customizing installer files
- Integrating with custom objects
Our LinkPoint GoLive offering provides clients with access to a dedicated LinkPoint360 Professional Services representative, who will kick off the LinkPoint360 experience with a brief discovery call. This call is designed to identify unique client needs, outline items requiring configuration or customization, and get to know the customer’s end goals. Our team evaluates the client’s existing workflows and internal process to define the most effective way to configure the LinkPoint360 software. Modified installers are provided for the client after testing to ensure that the changes work with the customer’s system.
We create custom installer packages with preconfigured software and work with the client’s internal software distribution and security teams to ensure a seamless deployment including sandbox testing. For companies working with IBM Notes, we advise on the use of our custom script templates to assist with adoption. Customers are able to deploy the software internally and can attend a new user webinar with their Account Executive for training purposes.
Contact your Account Executive or email firstname.lastname@example.org for more information about LinkPoint GoLive implementation packages.