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General Questions |
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- How much does LinkPoint for NetSuite cost?
$120(USD).
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- Are there any implementation costs?
Your Business Partner can quote the implementation cost.
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- Do I need to purchase an equal number of LinkPoint as I have of NetSuite?
No - it is not required that everyone requires email integration.
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- How/where is LinkPoint installed?
Using industry standard installation routines, LinkPoint is installed on the client
machine. The installation is very light-weight and very simple.
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- How is support handled?
The annual license fee entitles you to unlimited support via our web-site or telephone
support.
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- Do you support web proxy servers?
Yes, during configuration, you may specify your proxy server information.
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- What version of NetSuite is required?
The hosted version of NetSuite.
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- Where do we get the licence key that the configuration screens reference?
After you purchase LinkPoint, you will receive the License Certificate from your
Business Partner.
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- What email systems do you support?
We support Lotus Notes and Novell GroupWise.
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Lotus Notes Questions |
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- What version of Lotus Notes is supported?
We support Lotus Notes Versions 5, 6, 7 and 8.
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- Are the Lotus Notes servers affected?
No - not at all. LinkPoint is installed on the client machine. It speaks to the
Notes client, which in turn (as usual) speaks to the server.
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- How is the Notes user interface changed?
Minimally. The email integration module is accessed via two methods while in Lotus
Notes. During installation, you are prompted if you want to add items to the users
"actions" menu and / or if you want to add buttons to the user's mail template.
The choice is up to you. Depending on your firms needs and your mail template change
policy, you may choose to omit the buttons and work strictly with the agents. In
either case, the changes are minimal and easy to view, modify or remove.
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- Can I utilize the NetSuite address book in Lotus Notes?
Yes, you can use your NetSuite contacts to address the recipients of the email.
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- Does email integration of LinkPoint work in Notes "Island Mode"?
Yes - it works in all Lotus Notes "modes"
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- What items are included in Lotus Notes - NetSuite Data synchronization?
LinkPoint will synchronize Calendar, Contacts, and Tasks (ToDo's) between Lotus
Notes and NetSuite.
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LinkPoint Mail Questions |
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- Does LinkPoint store the attachments in NetSuite?
Yes, attachments are supported.
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- When I search for a name, what is being searched?
LinkPoint searches the NetSuite contact list, and looks at the FirstName, LastName,
and Email fields. Specifically, we search for all contacts that you have access
to.
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Troubleshooting Questions and Helpful Tips |
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- In terms of Windows security, what privileges do I need to install and run LinkPoint.
We recommend that a Windows Administrator or equivalent perform the installation.
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