Beginning in September 2025, Salesforce will introduce a security update that prevents end users from accessing uninstalled connected apps. Previously, LinkPoint Connect connected to Salesforce as an uninstalled connected app without requiring a Salesforce org installation.
To avoid service interruptions, Salesforce administrators must ensure that the LinkPoint Connect connected app is installed in their Salesforce environment before this change takes effect.
This article outlines what’s changing in Salesforce, the impact on LinkPoint Connect users, and the steps you should take to stay fully operational.
What is changing in Salesforce
Salesforce is tightening restrictions around connected app usage. Salesforce is making this update to enhance security by allowing only explicitly approved apps to run in your environment.
– Users will be blocked from signing into apps that are not installed in their Salesforce org.
– The only exceptions are:
• Users who had authorized the app before enforcement, and
• Apps that do not rely on the OAuth 2.0 device flow.
– If an app uses the OAuth 2.0 device flow, all users will be denied access, regardless of prior authorization.
How does this affect LinkPoint Connect
LinkPoint Connect communicates with Salesforce as a connected app. As a result:
– Existing users who have already connected to Connect may continue to use it temporarily even if the app isn’t installed.
– New users will be blocked from connecting if the app isn’t installed.
– To guarantee uninterrupted access for all users (existing and future), administrators must install the LinkPoint Connect connected app before the September 2025 enforcement date.
Verify if LinkPoint Connect is installed in Salesforce
Admins can quickly confirm whether the app has been installed:
1. In Salesforce Setup, search for Connected Apps OAuth Usage.
2. Look for LinkPoint Connect for Salesforce in the list.
3. Check the Action column:
– If an Install button is visible → the app is not installed.
– If no button is present → the app is already installed.
Installing LinkPoint Connect as a Connected App
If you determine the app is not installed, follow these steps:
1. Go to Connected Apps OAuth Usage in Setup.
2. Find LinkPoint Connect in the list.
3. Click Install next to the app name.
4. On the confirmation screen, click Install again to finalize the process.
After installation, all users will be able to connect LinkPoint Connect without disruption.
Possible error messages when users are blocked
If users attempt to connect LinkPoint Connect without the app installed, Salesforce will prevent access. Users may receive the following error:
This error occurs when the LinkPoint Connect connected app has not been installed. A Salesforce admin will need to install it or grant app permissions to resolve the issue.
Frequently Asked Questions
Does LinkPoint Connect use the OAuth 2.0 device flow?
No. LinkPoint Connect does not use device flow. Existing authorized users may still have temporary access if the app is uninstalled, but installation is strongly recommended.
Do we need to install LinkPoint Connect if it’s working today?
Yes. Without installation, only existing users retain temporary access and new users will be blocked.
If LinkPoint Connect was already installed, do we need to reinstall it?
No. If the connected app was previously installed, no further action is required.
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