LinkPoint360 Professional Services includes a team with over 60 combined years of experience working directly with clients to customize, configure, and deploy LinkPoint Connect throughout organizations. We strive to learn client goals and find the most efficient and effective way to achieve those goals.
All LinkPoint360 users have access to a superior customer support team to help troubleshoot issues and understand product features. Our robust knowledge base content provides documentation on the latest releases, FAQs, and how-to guides to get your team up and running in no time.
Flexible, Configurable Software
LinkPoint360 offers implementation services intended to give first-time customers the level of assistance that best supports their implementation needs for the LinkPoint Connect software. This often includes companies looking to customize the available fields and features in the software, integrate with custom objects, operate in Citrix or Terminal Services environments, or implement in an IBM Notes organization.
LinkPoint360 develops all software solutions with an eye to flexibility for the end user. Customers with unique workflows and business needs work with our Professional Services team to identify the most efficient ways to configure the software for their organization. Our customization includes, but is not limited to:
- Enabling or disabling features
- Locking down fields to prevent editing
- Pre-configuring settings across an organization
- Customizing installer files
- Integrating with custom objects
LinkPoint360 offers LinkPoint GoLive implementation packages intended to give first-time customers the level of assistance that best supports their implementation needs. LinkPoint360 products and services are developed with ease of use and productivity in mind, enabling many individual users and organizations to have their teams up and running with LinkPoint Connect with minimal effort.
Our LinkPoint GoLive offering provides clients with access to a dedicated LinkPoint360 Professional Services representative, who will kick off the LinkPoint360 experience with a brief discovery call. This call is designed to identify unique client needs, outline items requiring configuration or customization, and get to know the customer’s end goals. Our team evaluates the client’s existing workflows and internal process to define the most effective way to configure the LinkPoint360 software. Modified installers are provided for the client after testing to ensure that the changes work with the customer’s system.
We create custom installer packages with preconfigured software and work with the client’s internal software distribution and security teams to ensure a seamless deployment including sandbox testing. For companies working with IBM Notes, we advise on the use of our custom script templates to assist with adoption. Customers are able to deploy the software internally and can attend a new user webinar with their Account Executive for training purposes.
Contact your Account Executive or email email@example.com for more information about LinkPoint GoLive implementation packages.