The Disadvantages of Salesforce Automation

Ok wait. How can automating something be a bad thing? One of the main tenants of an exceptional CRM (and exceptional CRM ROI) is to get as much quality data into the system as possible, and wouldn’t automating processes help this? Sure. But in consulting with current and prospective clients for our email integration portion […]

The Perils of Best Practices

I have a pretty unique role with LinkPoint360, and one of the more interesting aspects of my job is to work directly with customers to help them get the most out of their software. Daily, weekly, monthly I’m on calls, webinars, and even in exhibit booths¬†talking about how our software solutions can make it quicker […]

Spring is in the Air!

March is already here, and Spring is quickly approaching. In my previous blog, What You Can Achieve in 2019, I discussed the importance of making a list for either personal, business, or professional growth. We created our own list at LinkPoint360, and now that we are three months into the year, we’re busy at work […]

(The Customer) Journey

Journey. Experience. Lifecycle. You can use any number of terms to talk about how to manage, interact with, or map out a plan for working with customers. But to me, it’s more than just a phrase. I spend the majority of each day balancing the management of both Marketing and Customer Success for LinkPoint360. And […]

The Impact of Support on Success

Having a robust support system can be the key to the success of a software purchase for an organization. Clients can find themselves frustrated or unable to utilize software as intended without a clear understanding of available resources or a network to rely on for help when trying to exact value from a system. LinkPoint360 […]

The Importance of Reviews and Customer Feedback

Customer feedback is a necessity for every company. In order for a company to grow and expand their features and product lines, they must be open and willing to hear both positive and negative feedback from customers. This will help prospects decide which product works best for them. When a company receives a good recommendation, […]

Success!

Why does the team here at LinkPoint360 create software for CRM users? The answer is pretty simple. Success. We know what goes into using a complex CRM platform like Salesforce or Microsoft Dynamics. We know what it’s like to have sales and marketing and support teams working differently between the CRM and their email (where, […]