Creating a New Case in Microsoft Dynamics CRM from IBM Notes

LinkPoint Connect promotes CRM adoption by offering a variety of shortcuts to encourage users to add new contacts, opportunities, and accounts to Microsoft Dynamics CRM. This can be done easily from IBM Notes.

Tip: Depending on how an organization has configured LinkPoint Connect to mirror your existing business processes, users may not have all of the options described in the following section. Contact your admin for more information.


Click the images throughout the Knowledge Base to see full size versions of screen captures.


Creating a New Case in Microsoft Dynamics CRM from IBM Notes

Step_1 Select an email and note that the LinkPoint Connect Side Panel displays the related contact information. Select Account Case or Contact Case on the Navigation Pane to display the Related Information for the contact.


Tip_Web Tip: Organizations can request customizations to modify the case types and information displayed. In some instances, users may not have access to case information or may not see details displayed for specific case types such as closed cases. Please contact the LinkPoint360 Support Team for more information.

Step_2 Click the Create a new item icon to create a new case. This will launch Microsoft Dynamics CRM in your Internet browser.


Step_3 Enter any required or additional information in the Microsoft Dynamics CRM Case record. Note that the Customer information is prepopulated within Microsoft Dynamics CRM by LinkPoint Connect.


Tip_Web Tip: LinkPoint Connect will not override any existing business rules within your instance of Microsoft Dynamics CRM. If additional fields are required as part of the opportunity creation, the user will need to enter the information in order to proceed.

Step_4 Return to IBM Notes and select the email that corresponds with the new case. Note that the LinkPoint Connect Side Panel now displays the new case information from Microsoft Dynamics CRM.

Download_WebDownload: Access the complete LinkPoint Connect: IBM Notes + Microsoft Dynamics CRM User Guide in .pdf format. Get the User Guide

Support_Web Still need help? Contact our Support Team.