Rebuilding LinkPoint Connect Sync History (IBM Notes + Salesforce)

LinkPoint Connect enables users to set robust and highly configurable synchronization settings for both manual and automatic synchronization of contacts, calendars, and tasks. In the event that a user syncs their data in a way that does not meet their workflow needs, LinkPoint Connect includes a Rebuild History feature that can be used to reset the prior synchronization. Users can then reset their synchronization preferences between Salesforce and IBM Notes to better suit their needs. In this section, you will learn how to use the Rebuild History feature to reset your synchronization settings.

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Rebuilding LinkPoint Connect Sync History

Warning: The Rebuild History feature does not unsync any items that were created, updated, or deleted within Salesforce or IBM Notes during the last synchronization. Rebuild History removes the relationships created between the systems with the sync preferences to prevent the same incorrect sync from running again.

Example: In this example, we will run the Rebuild History feature on the Task synchronization. The process is the same for using Rebuild History with Calendar and Contact sync.

Click the LinkPoint Assist icon in the system tray with the right mouse button and then select Configure.

Select Sync from the Components list on the left side of the LinkPoint Assist window, and select the Auto Sync tab.

Select Never from the Automatically run synchronization every drop-down list to disable Auto Sync. This will prevent additional sync issues from occurring while running the Rebuild History.

Click the Apply button to confirm the selection and click the OK button to finish and exit LinkPoint Assist.

Remove or update any items within Salesforce or IBM Notes that were affected by prior sync as needed.

Click the LinkPoint Assist icon in the system tray with the right mouse button and then select Open Synchronization in manual mode.

Right click the Calendar, Contact, or Task icon in the Synchronization window, and select Rebuild history during the next synchronization.

Example: In this example, we are demonstrating how to rebuild history for a task.

Click the Start Sync button and proceed with running the Manual Sync.

Additional Resources: You can read more about Syncing Tasks between IBM Notes and Salesforce with Manual Sync, as well as other Manual Sync options and features, earlier in this User Guide.