Adding Salesforce Contacts as Email Recipients in Outlook

LinkPoint Connect provides unique functionality that gives users access to use their Salesforce data without leaving Outlook. When creating a new email, sending a reply, or forwarding communication, users can easily access their existing Salesforce contacts directly within Outlook to include additional recipients. In this section, you will learn how to access and use your Salesforce Contacts when working with outbound emails.


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Adding Salesforce Contacts as Email Recipients in Outlook

Step_1 Open an outgoing email and click the Salesforce Address Book button on the Microsoft Outlook ribbon.



Search for Salesforce Contacts by entering a full or partial contact name, account name, or email address in the Search field and click the Go button.



Tip: Any Contacts already included in the To, Cc, or Bcc fields of the email will automatically appear within the Selections pane of the Email Address Selector window.

Additional_Resources_Web Additional Resources: By default, LinkPoint Connect searches for Salesforce Address Book Contacts based on Account Name, First Name, Last Name, or Email Address. LinkPoint360 can customize the Search Bar to include results from custom fields. Please contact the LinkPoint360 Support Team for more information.

Select the relevant Contact and click the To:, cc:, or bcc: buttons to add the Contact as a recipient.



Step_4 Select a Contact in the Selections pane and click the Remove button to remove them from the recipient list.



Tip_Web Tip: Double click a contact in either the Search or Selection pane to quickly move it from one side to the other. Double clicking a search item will add it as a To: contact in the Selection pane.

Add any additional Contacts based on your search criteria. Note that all Salesforce Contacts and Leads that match your search and have an email address will be displayed.

Click the Ok button to confirm the Selections.



Note that the selections have been added to the corresponding fields within the outbound email. Finalize and send the email as you normally would.




Download_WebDownload: Access the complete LinkPoint Connect: Outlook + Salesforce User Guide in .pdf format. Get the User Guide

Support_Web Still need help? Contact our Support Team.