Rebuilding LinkPoint Connect Sync History (Outlook + Salesforce)

LinkPoint Connect enables users to set robust and highly configurable synchronization settings for both manual and automatic synchronization of Contacts, Calendars, and Tasks. In the event that a user syncs their data in a way that does not meet their workflow needs, LinkPoint Connect includes a Rebuild History feature that can be used to reset the prior synchronization. Users can then reset their synchronization preferences between Salesforce and Outlook. In this section, you will learn how to use the Rebuild History feature to reset your synchronization settings.

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Rebuilding LinkPoint Connect Sync History

Warning: The Rebuild History feature does not unsync any items that were created, updated, or deleted within Salesforce or Outlook during the last synchronization. Rebuild History removes the relationships created between the systems with the sync preferences to prevent the same incorrect sync from running again.

Example: In this example, we will run the Rebuild History feature on the Task synchronization. The process is the same for using Rebuild History with Calendar and Contact sync.

Click the LinkPoint Assist icon in the system tray with the right mouse button and then select Configure LinkPoint Connect.

Select Sync from the Components list on the left side of the LinkPoint Assist window, and select the Auto Background Sync tab.

Select Enable Auto Background Synchronization. To prevent syncing of Calendar, Contact, and Task, select the Never option from the drop-down menu for Start background calendar sync every:, Start background contact sync every:, and Start background task sync every.

Click the Apply button to confirm the selection and click the OK button to finish and exit LinkPoint Assist.

Remove or update any items within Salesforce or Outlook that were affected by prior sync as needed.

Click the LinkPoint Assist icon in the system tray with the right mouse button and then select Open Synchronization in Manual Mode.

Right click the Calendar, Contact, or Task icon in the Synchronization window, and select Rebuild history during the next synchronization.

Example: In this example, we are demonstrating how to rebuild history for a task.

Click the Start Sync button and proceed with running the Manual Sync.

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